GENERAL TERMS & CONDITIONS

Your flue and chimney will be inspected and swept by a professionally trained chimney sweep assessed to recognised national standards and registered as a member of both The Guild of Master Chimney Sweeps and Sweep Safe.

All services supplied by Premier Chimney Sweeping Services are carried out in good faith; while visual inspections are always carried out on the appliance and chimney / flue, due to the concealed nature of chimneys / flues and associated appliances, any information supplied should not be relied upon as a guarantee that the appliance and/or chimney / flue are safe and/or free of faults or issues related to age, weathering, misuse, poor installation and/or maintenance.

Premier Chimney Sweeping Services will assume (unless explicitly told otherwise by the keyholder of the property) that the appliance is correctly and safely installed and is in a fit state to be serviced / swept.

If a fault occurs during sweeping, this will not be deemed to be the fault of Premier Chimney Sweeping Services; for an appliance and the chimney / flue to be considered fit for use, it must be in such a condition that it can be safely cleaned and tested. If any damage to the appliance and/or chimney / flue is caused during sweeping, this suggests an underlying fault which was exposed by the sweeping process.

In the event of being unable to sweep an appliance / flue due to access issues, inappropriate installation or other hazards not disclosed at the time of booking, Premier Chimney Sweeping Services reserves the right to charge a £30 fee. This covers the time involved in investigating the nature of the problem, the advice that will be given regarding any remedial work involved to make the installation safe, and the completion of any relevant paperwork.

A fee of £30 will be applied if, upon arriving at an appointment, Premier Chimney Sweeping Services are unable to gain access to the property.

COVID-19

During the lockdown I undertook the World Health Organisation’s training course for Infection Prevention and Control for Novel Coronavirus, and I also took the opportunity to stock up on new PPE, disinfectant, hand sanitiser and wipes.

Now that I have returned to work, I've subsequently put some extra safety procedures in place. Please have a look below and implement where appropriate, and if you’ve any questions please feel free to give me a call.

· When booking an appointment, I’ll ask you to confirm that everyone in your household has been free of coronavirus symptoms for at least 7 days and that no-one is isolating and I’ll confirm the same for our household. The day before your appointment I’ll give you a call to make sure we’re okay to go ahead.

· Before I arrive please ensure that the route to your appliance is clear and all external and internal doors opened. Please also ensure there is clear adequate space for me to work in – ideally about 6ft in front of the hearth. Clear out any ashes and remove any ornaments / tools / logs etc from the hearth.

· Please ensure a plug socket or extension lead is available next to the hearth.

· Please ventilate the room with open windows ahead of my visit where possible, and it’s recommended to leave them open for approximately 30 minutes after I leave.

· Don’t be alarmed but I’ll be wearing my full-face mask and gloves when I arrive and these will remain on until I leave.

· I’ll observe recommended social distancing throughout my visit and ask that you remain in another room during the sweep.

· A disinfected polythene sheet will be placed on your floor / carpet and the standard sweeping sheets placed on top of it.

· I’ll remove and secure / dispose of any consumables appropriately.

· I’ll issue a digital certificate via email, or via post if no email available.

· Payment via bank transfer is preferred but cash or cheques are still acceptable.

· I profoundly regret I’ll be unable to accept tea and biscuits - for now!

If you need advice or wish to make a booking, please call: 07595 622020 / 0191 268 3147 or email me.

All the best,
Simon